Customer Service Survey

Thank you for taking the time to participate in this brief 2 minute survey. Providing excellent customer service is a top priority at Dig Safely New York, Inc. Your responses will assist our organization in evaluating current performance and identifying areas for future improvement.

Name *

Date *

Month

Day

Year

Email Address

Phone Number

Ticket Number (if applicable)

What service of Dig Safely New York did you contact customer service about?

Other

Please best describe what service you contacted Dig Safely New York's customer service regarding.

Have you ever called Dig Safely New York before?

Yes

How did you hear about us?

How often do you use Dig Safely New York's services?

When thinking of your most recent customer service experience with Dig Safely New York, please indicate whether you agree or disagree with the following.

Using a scale of 1 through 5, with 1 being strongly disagree and 5 being strongly agree, please rate the following.

	1-Strongly Disagree	2-Disagree	3-Neutral	4-Agree	5-Strongly Agree
The customer service representative was courteous.	The customer service representative was courteous. - 1-Strongly Disagree	The customer service representative was courteous. - 2-Disagree	The customer service representative was courteous. - 3-Neutral	The customer service representative was courteous. - 4-Agree	The customer service representative was courteous. - 5-Strongly Agree
The customer service representative handled the call quickly.	The customer service representative handled the call quickly. - 1-Strongly Disagree	The customer service representative handled the call quickly. - 2-Disagree	The customer service representative handled the call quickly. - 3-Neutral	The customer service representative handled the call quickly. - 4-Agree	The customer service representative handled the call quickly. - 5-Strongly Agree
The customer service representative was very knowledgeable and explained applicable rules and regulations effectively.	The customer service representative was very knowledgeable and explained applicable rules and regulations effectively. - 1-Strongly Disagree	The customer service representative was very knowledgeable and explained applicable rules and regulations effectively. - 2-Disagree	The customer service representative was very knowledgeable and explained applicable rules and regulations effectively. - 3-Neutral	The customer service representative was very knowledgeable and explained applicable rules and regulations effectively. - 4-Agree	The customer service representative was very knowledgeable and explained applicable rules and regulations effectively. - 5-Strongly Agree

Additional Comments

Are you a Dig Safely New York Employee? *

Yes

CSR Name